Customer Relationship Management (CRM)
Apr 20, 2023
Customer Relationship Management (CRM) is a technology-driven approach used by organizations to manage customer interactions and data throughout the customer lifecycle. The goal of CRM is to improve customer satisfaction and loyalty by centralizing customer data and interactions and using this information to better understand customers, improve communication and collaboration among teams, and drive revenue growth.
CRM systems can be deployed on-premise, as cloud-based software-as-a-service (SaaS), or as a hybrid of the two. Cloud-based CRM solutions are increasingly popular due to their ease of deployment and lower upfront costs.
We can help you by considering the specific needs of your business, including your budget, the size of your sales & Marketing processes by including the following key components in order to run your business smoothly & efficiently; Contact Management, Sales Management, Marketing Automation, Analytics and Reporting, Customer service support and many more.